Your bill
We issue bills every three months, known as a quarter, but some larger customers are billed every month. Your bill is for electricity you have already used and is due for payment within 14 days. Click to download the range of billing options and latest prices.
Ways to pay your bill
Billing Problems
Disconnection Policy
VAT and your electricity bill
Energy Price Adjustment
Ways to pay your bill:
- by Direct Debit - You will get 4% discount if you pay this way, on average this will pay for two weeks electricity every year (3% for monthly billed customers).
- by post - Complete the tear-off slip on your bill. Post it in the FREEPOST envelope provided together with your cheque payable to NIE Energy Ltd. Cross your cheque 'A/C Payee' and write your customer number on the back.
- in a bank - remember to bring your bill with you. The Bank of Ireland does not charge you for this service but other banks may.
- by BACS - electronic transfer from your bank account - your bank can set this up for you.
If you are having difficulty paying your bill please call our Customer Helpline 08457 455 455 and we will try to arrange an easy payment plan to suit you.
Billing Problems
When a higher-than-usual bill arrives many customers suspect their meter may be faulty, however this is very rare.
Are you worried about a high bill?- Was your last bill estimated?
- Are you comparing a winter bill to a summer bill?
- Have you changed your opening hours?
- Have you installed any new equipment?
- Are the time switches controlling your heating, lighting etc. set correctly?
If you have moved into new premises you may not appreciate just how 'energy hungry' your equipment is. Use our energy calculator to estimate your energy costs.
If you are worried about a high bill please call our Customer Helpline at 08457 455 455.
If you wish we can fit a 'check meter' to measure the accuracy of your meter. There is a charge for this (around £150 depending on your type of meter) but this will be refunded if your meter is found to be faulty.
Disconnection policy for non-payment of bills
When you get a bill, it is for electricity you have already used, usually over the last three months. We therefore expect to be paid promptly for it and offer discount for payment by direct debit, plus a range of payment plans to make paying bills as easy as possible.
We will be sympathetic to customers experiencing short-term problems but where a customer makes little or no effort to pay their bill; we will not hesitate to cut off their supply. Before we reconnect it the outstanding bill must be paid, plus a reconnection fee. A security deposit may also be required.
VAT and your electricity bill
Click to download 'VAT and your Electricity Bill - A Customer Guide'
Energy Price Adjustment (monthly-billed tariffs only)
Each month an adjustment is made to the bill to reflect changes in the price of 'wholesale' electricity in the all-island Single Electricity Market. Wholesale prices are affected by the price of fuel used in the power stations, supply and demand, currency exchange rates, availability of transmission lines etc.
The EPA adjustment is based on the number of units of electricity used (kWh). It can either be a credit or a debit and thereby provides an element of protection for both parties from excessive, unexpected price swings. Each supply is placed into one of the following EPA categories:
- Small Medium Voltage (SMV) - annual consumption less than 150,000 units
- Large Medium Voltage (LMV) - annual consumption equal to or greater than 150,000 units
- High Voltage (HV) - all customers supplied at high voltage (in excess of 650 volts)
More information
Please click here to view actual EPA rates charged (MS Excel file - updated monthly) or call our Customer Helpline at 08457 455 455 (lines open 9am to 5pm Mon-Fri).
NOTES
- EPA applies to monthly-billed tariffs only.
- In the absence of accurate consumption history, medium voltage supplies with a Maximum Import Capacity of less than 100kVA will be deemed SMV.
- The EPA category for each supply will be reviewed annually on 1 October.