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Moving premises/opening an account for a new address
Moving out
On the day of your move please call our Customer Helpline at 08457 455 455 and provide your:
- Account Number and Meter Point Registration Number (MPRN) from your electricity bill
- Final meter reading(s)
- Meter serial number (from the front of your meter).
- Full address including postcode
- Your new/forwarding address
- Contact telephone number (or e-mail address)
Moving in
Premises with a new supply
Before the supply can be connected you must first register with us. To do this you require the Meter Point Reference Number (MPRN) from NIE Infrastructure (this is included in your quotation for the new supply.
If you do not know your MPRN please call NIE Infrastructure at 08457 643 643 or e-mail customercontact@nie.co.uk.
Once you have the MPRN you can register by calling our Customer Helpline at 08457 455 455.
Premises with an existing supply
On the day of your move please call our Customer Helpline at 08457 455 455 and provide your:
- Existing NIE Energy Account Number (if you have one)
- Full address of the new premises (if possible including postcode)
- Meter Serial number (from the front of the meter in the new premises)
- Opening Meter reading(s)
Terms for Supply
Download the Terms and Conditions for Supply here - pdf document