Customer Care Register
We care about all our customers but are particularly concerned about customers with special requirements. We have a range of services available, with our confidential Customer Care Register. You may wish to join and benefit from some of the services offered.
Doorstep Service
If you have a hearing difficulty we will knock the door louder and speak clearly when we call to read your meter. If you have a mobility problem we will allow more time for you to answer the door.
Password Scheme
If you are worried about bogus callers, you can give us a password to use each time we call. This will give you extra protection and may be useful if you are partially sighted or blind. Please choose a password you will remember easily, for example the name of a pet.
Services for customers who are hard of hearing or deaf
If you have any queries on bills, payments or moving house please contact us by e-mail at home@nieenergy.co.uk. Alternatively, you can provide us with details of a relative or carer who can then contact us on your behalf
Carers Contact Service
If someone helps you to manage your bills, we can post the bills directly to them. We can also contact them if we need to reach you at any time.
Braille Bill
If you are blind, we can send a copy of your bill and all other correspondence in Standard Braille.
Large Print Bill
If you have a sight difficulty, we can send a copy of your bill and all other correspondence in large print.
Special Advice
We will try our best to resolve any concerns you may have by phone. If we can’t we will arrange a visit to your home.
To tell us which service(s) you would like, please complete the form below:
You can also download a PDF version of this form.