Contact us
Moving house
You must telephone us to open or close an account. Please click here for more information.
Enquiries and information
For Billing Enquiries; Ways to Pay; Price Information; Meter Readings; Energy Efficiency Advice and Eco Energy
| Telephone | 08457 455 455 (lines open 8am-8pm, Mon-Fri & 9am-1pm Sat, not open Public/Bank holidays - calls recorded for quality assurance purposes) |
| home@nieenergy.co.uk | |
| Minicom | 08457 147128(24hrs a day) |
Emergencies and operational problems
For failure of electricity supply; a new electricity supply; alterations to lines and equipment and any physical supply matter
| Telephone | 08457 643 643 (24 hours a day for failure of supply. Other services 8.30am-5pm, Mon-Fri) |
| customercontact@nie.co.uk | |
| Minicom | 08457 147128(24hrs a day) |
Media enquiries
For media enquiries relating to the NIE Energy business i.e. bills/payments/Keypad 'pay as you go'/energy saving:
| Kerstie Forsyth |
Making a Complaint
We aim to provide you with value for money and the highest standards of customer service. However if you are unhappy with any aspect of our service please let us know. Call our Customer Helpline at 08457 455 455 (not open Public/Bank holidays) , e-mail complaints@nieenergy.co.uk or write to Head of Customer Service, NIE Energy Ltd., 120 Malone Road, BELFAST BT9 5HT
Independent Help & Advice
If we are unable to resolve your complaint, The Consumer Council, an independent body, may be able to help. Call them at 0800 121 6022, e-mail complaints@consumercouncil.org.uk or write to The Consumer Council, Elizabeth House, 116 Holywood Road, BELFAST BT4 1NY.
Customer Feedback
Contact NIE Energy online using this feedback form.