Frequently Asked Questions
Q. What do I do if the electricity goes off?
A. Click here to find out about Supply Interruptions.
Q. Why do I get estimated bills?
A. NIE's meter reader calls to read your meter every three months. If they are unable to get access to read your meter a special yellow card will be left. If you provide your own meter reading within 24 hours of the card being left we will use this to calculate your bill. If you want to submit a meter reading online, please go to the NIE meter reading page. Otherwise we will base your bill on an estimated reading.
Q. What if I receive an estimated bill
A. Estimated bills are usually quite accurate and you can pay them in the usual way. If you think the estimated bill is wrong, it is important you contact NIE Customer Service immediately by email at meter.reading@nie.co.uk or by calling our Customer Helpline at 08457 455 455. If you want to submit a meter reading online, please go to the NIE meter reading page.
Q. How many estimated bills am I allowed to have?
A. To help us keep your account accurate we will do our best to get one actual meter reading a year.
Q. How can I pay my bill?
A. We offer a offer a range of payment options to suit all household sizes and budgets. See Your bill for more details.
Q. Do you make any special provision for the elderly or for customers with individual needs?
A. We care about all our customers but are particularly concerned about customers with special requirements. We have a range of services available, with our confidential Customer Care Register. You may wish to join and benefit from some of the services offered. For more details click here.
Q. How do I get a new electricity supply?
A. To get a brand new supply you will need to contact Northern Ireland Electricity as early as possible in the planning process. There are a lot of details to be included in your plans and it is important for both parties to have these included as early as possible. For more details visit www.niegetconnected.co.uk.