Your bill
We issue bills every three months, known as a quarter, but some larger customers are billed every month. Your bill is for electricity you have already used and payment is due within 14 days.
Ways to pay your bill
High bills
VAT and your electricity bill
Ways to pay your bill:
- by Direct Debit - You will get 4% discount if you pay this way, on average this will pay for two weeks electricity every year (3% for monthly billed customers).
- by post - Complete the tear-off slip on your bill. Post it in the FREEPOST envelope provided together with your cheque payable to NIE Energy Ltd. Cross your cheque 'A/C Payee' and write your customer number on the back.
- any bank - remember to bring your bill with you. The Bank of Ireland does not charge you for this service but other banks may.
- by BACS - electronic transfer from your bank account - your bank can set this up for you.
If you are having difficulty paying your bill please get in touch immediately and we will try to arrange a payment plan to suit your budget. For all bill enquiries please call our Customer Helpline or e-mail farm@nieenergy.co.uk.
High bills
When a higher-than-usual bill arrives many customers suspect their meter may be faulty, however this is very rarely the case. Before calling our Helpline with a query about a high bill please check the following:
- Was your last bill estimated (it may have been a low estimate and this bill is 'catching up')
- Are you comparing a winter bill to a summer bill?
- Have you changed your opening hours – one extra hour a day can add 10% to you bill?
- Have you installed any new equipment
- Are the time switches controlling your heating, lighting etc. set correctly?
- Are you wasting electricity? Read your meter a closing time and in the morning to see what is left on overnight, you may be surprised!
If you wish, we can fit a 'check meter' to measure the accuracy of your meter. There is a charge for this (around £150 depending on your type of meter) but this will be refunded if your meter is found to be faulty.
We will do our best to help you find the reason for a high bill and to establish the accuracy of the meter. However if you suspect that any part of your installation is faulty, or that you are not using a particular piece of equipment correctly, you should contact your own electrical contractor/equipment supplier.VAT and your electricity bill
Click to download 'VAT and your Electricity Bill - A Customer Guide'