Help and advice
We aim to provide customers with great value for money and the highest standards of customer service. We provide the following services:
- Meter Reading
- Billing
- Payment Options
- Moving House
- Energy Savings
- General advice
For more information on any aspect of your bill please call our Customer Helpline at 08457 455 455 (8am to8pm, Mon-Fri and 9am-1pm on Saturdays, not open Public/Bank holidays) or email home@nieenergy.co.uk.
Our Commitment
- Have caring and knowledgeable staff to help advise you on all the services we provide
- Ensure our services are accessible to all our customers
- Give you a choice of payment options
- Produce clear and accurate bills
- Provide help if you have difficulty paying
- Make it easy for you to transfer your account when you move home or switch to another supplier
- Provide special help and advice for our most vulnerable customers - click here for customer care page
- Make it easy for you to contact us
- Deal quickly and effectively to resolve any problems you tell us about
- Make a Guaranteed Standard Payment (£25) if we fail to respond to a query on your bill or miss an appointment, within the agreed timescales
- Provide a list of advice agencies that may be of help to you.
Our Codes of Practice give information regarding the many different services we provide. The Northern Ireland Authority for Utility Regulation has approved the Codes of Practice under the terms and conditions of our Supply Licence. We have also consulted with the Consumer Council.
These Codes of Practice are also available in several languages, including Arabic, Polish, Portuguese and Russian, which can be downloaded from our homepage.
Our Terms and Conditions and the tariff that applies to your supply, form the legally binding contract between you and NIE Energy.