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Help and advice

We aim to provide customers with great value for money and the highest standards of customer service. We provide the following services:

For more information on any aspect of your bill please call our Customer Helpline at 08457 455  455 (8am to8pm, Mon-Fr and 9am-1pm on Saturdays) or email home@nieenergy.co.uk.

Our Commitment

Our Codes of Practice give information regarding the many different services we provide. The Northern Ireland Authority for Utility Regulation has approved the Codes of Practice under the terms and conditions of our Supply Licence. We have also consulted with the Consumer Council.

These Codes of Practice are also available in several languages, including Arabic, Polish, Portuguese and Russian, which can be downloaded from our homepage.

Our Terms and Conditions and the tariff that applies to your supply, form the legally binding contract between you and NIE Energy.

 

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