Your bill
We issue bills every three months for electricity you have already used. Payment is due within 14 days and we offer a range of different ways to pay:
- Monthly Saver - pay an agreed amount by direct debit from bank/building society account every month and get 4% discount, saving up to £40 a year (£10 a quarter)
- Quarterly Saver - pay the full amount of each quarterly bill by direct debit from your bank/building society account and get 2.5% discount, saving up to £26 a year (£6.50 a quarter)
- By Post - send your cheque payable to NIE Energy Ltd., with the bill tear-off slip in the FREEPOST envelope provided.
- Switch or Debit card - by phone through the Customer Helpline or click here to pay on-line
- Any Post Office - cheques should be made payable to Post Office Ltd.
- Any PayPoint or Payzone outlet- only cash payments can be accepted. To find your nearest outlet visit www.paypoint.com or www.payzone.co.uk
- Any bank - Bank of Ireland do not charge for this service but other banks may.
If you are having difficulty paying your bill please call our Customer Helpline at 08457 455 455 immediately and we will try to arrange a payment plan to suit your budget.
High Bills
When a higher-than-usual bill arrives many customers suspect their meter may be faulty, however this is very rarely the case. Before calling our Helpline about a high bill please check the following:
- Was your last bill estimated (it may have been a low estimate and this bill is 'catching up')
- Are you comparing a winter bill to a summer bill?
- Has there been a change in your circumstances at home, for example a child returning from university or a new baby. This can increase the amount of electricity used around the home
- Have you installed any new equipment, for example a tumble drier or an electric heater
If you have carried out these checks and are still concerned about a high bill please do not hesitate to get in touch.
No more bills with a 'pay as you go' Keypad Meter!
Similar to buying mobile phone top-ups Keypad meters are ideal for those who prefer to budget weekly. Customers with Keypad meters get 2.5% discount off the standard rate and can buy top-ups from many local agents or over the telephone 24 hours a day.
If you are interested in a Keypad meter please call our Customer Helpine at 08457 455 455 (8am-8pm, Mon-Fri & 9am-1pm Sat)