Moving home
Moving out
It is important to close your account properly. If not, you may end up being billed for electricity used by the new occupant.
Contact us a few days before you move:
Call our Customer Helpline at 08457 455 455 (lines open 8am-8pm, Mon-Fri and 9am-1pm on Saturdays, not open Public/Bank holidays - calls recorded for quality assurance purposes).
For data protection purposes please provide your:
- Date of birth
- Mother's maiden name
- Telephone number
To allow us to close your account please provide your:
- Customer number (from your electricity bill)
- Full address including postcode
- New or forwarding address
- Meter serial number (from the front of your meter)
- Final meter reading(s)
Moving in
It is important to open your new account properly. If not, you may end up being billed for electricity used by the previous occupant.
Contact us a few days before you move:
Call our Customer Helpline at 08457 455 455 (lines open 8am-8pm, Mon-Fri and 9am-1pm on Saturdays, not open Public/Bank holidays - calls are recorded for quality assurance purposes).
For data protection purposes please provide your:
- Date of birth
- Mother's maiden name
- Telephone number
To allow us to open your account please provide your:
- New address including postcode
- Previous address
- Previous customer number (if you previously had an NIE Energy Account)
- Meter serial number (from the front of your meter)
- Opening meter reading(s)
If your new property is rented please provide:
- Landlord or Estate Agent name and telephone number
- Employer's name and telephone number